Shipments and returns
Your pack shipment
Packages are generally dispatched from our warehouse within 2 working days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
In the event of a natural disaster, pandemic, or strike affecting the origin or destination of shipment of an order there may be significant delays. We will aim to inform you, however we cannot guarantee the exact delivery of the order.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
*Please Note: We currently only ship to metropolitan France, Europe, America and Canada (via Colissimo International).
If you are unsure whether delivery restrictions apply to you, please contact us and a support team will be happy to help.
Please Note: In the event of inconsistency or discrepancy between the English version and any of the other linguistic versions of this publication, the English language version shall prevail.